Engagement Model

This is the engagement model we use with regulated enterprise customers. It is the same model whether the deployment is private cloud, on-premise, or air-gapped. It defines the phases, the deliverables, and what each side owns.

EngagementPhase 101Phase 202Phase 303Phase 404Phase 505

  1. 1

    Phase 1, Discovery (2–4 weeks)

    We define the workflow under evaluation, the systems it touches, the governance posture required, and the success criteria. Output: a Workflow Discovery Document, signed by both sides.

  2. 2

    Phase 2, Architecture and Governance Design (2–3 weeks)

    We design the deployment architecture, the integration approach, the governance configuration, and the data flows. This phase produces the artefacts a security review needs.

  3. 3

    Phase 3, Build and Validate (4–10 weeks)

    We build the workflow on Nexoraa, integrate connectors, configure governance, and validate against the success criteria from Phase 1.

  4. 4

    Phase 4, Roll out (2–6 weeks)

    We release into production with a controlled rollout pattern: shadow mode, then partial traffic, then full traffic. Roll-back is always one click.

  5. 5

    Phase 5, Operate and Improve (continuous)

    Haluvance monitors output quality, retrieval quality, and behavioural drift. Quarterly reviews track outcome metrics and improvement opportunities.

Who operates the platform

YouNexoraa

Customer-managed

Customer team operates the workflow with Nexoraa engineering support on demand.

Who operates the platform

YouNexoraa

Co-managed

Nexoraa operates the platform; customer retains the workflow and policy ownership.

Who operates the platform

YouNexoraa

Nexoraa-managed

Nexoraa operates the platform end-to-end, with the customer owning business outcomes.

Scope

We do not promise outcomes we cannot evidence. We do not commit to numbers we have not validated on your data. We do not run pilots that are designed to never end. If a workflow does not fit Nexoraa, we will say so during discovery and end the engagement at that point, at no further cost.

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